Account Deletion Policy

You can delete your Orvica account at any time. This page explains how, what gets removed, and what we retain.

How to delete your account

Sign in, then visit /account/security and choose Delete account. The action requires confirmation. The request takes effect immediately for product surfaces and within a short grace window for downstream cleanup.

What is deleted

• Profile data and authentication identifiers;
• Bills, subscriptions, savings goals, shared expenses, cards, and Plaid links you own;
• Helix workspaces, patients, medications, refills, appointments, and care notes you own;
• Volt merchant profile and saved payment links you own (does not retroactively void prior payments);
• Notifications, preferences, devices, and sessions.

What we retain — and why

Some information is retained after account deletion for legal, accounting, fraud-prevention, or operational reasons:

• Audit logs. Records of administrative actions are retained for security investigation and dispute resolution. Personal identifiers are minimized.
• Payment records (Volt). Stripe retains transaction records under its own retention policy; this is independent of Orvica account state.
• Communications (limited). Email and SMS delivery logs are retained for 90 days for deliverability investigation, then deleted.
• Aggregated analytics. Non-identifying counts retained indefinitely for product analytics.

Things you should do before deleting

• Disconnect any linked banks from /finance/plaid;
• Settle outstanding Smart Splits or notify participants;
• Download a copy of your data via the export tools if you want a personal record;
• For Volt merchants: ensure no pending payouts; coordinate with Stripe directly for full account closure.

Reactivation

For a short grace window after deletion you may contact support@orvica.co to request reactivation. After the grace window, deletion is irreversible.